Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you interact with us:

• Contact Information: Name, email address, phone number, WhatsApp number
• Shipping Information: Delivery address, city, state, postal code
• Business Information: Company name, GST number (for business clients)
• Order Information: Product preferences, order history, quantity requirements
• Payment Information: Payment method details (processed securely through payment gateways)

1.2 Automatically Collected Information

• IP address and browser information
• Device type and operating system
• Pages visited on our website
• Time and date of visits
• Referral source (how you found our website)

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing & Delivery

• Processing and fulfilling your orders
• Coordinating delivery and shipment
• Sending order confirmations and updates
• Managing returns and refunds

2.2 Communication

• Responding to your inquiries and support requests
• Sending important updates about orders
• Providing product information and bulk order quotes
• WhatsApp communication for order-related matters

2.3 Business Operations

• Maintaining customer records
• Improving our products and services
• Analyzing customer preferences and trends
• Complying with legal and regulatory requirements

2.4 Marketing (With Your Consent)

• Sending promotional offers and new product information
• Sharing updates about bulk order discounts
• Informing about seasonal offers and special deals

Note: You can opt-out of marketing communications at any time.

3. How We Protect Your Information

We implement appropriate security measures to protect your personal information:

• Secure Storage: Data stored on secure servers with restricted access
• Encryption: Sensitive information transmitted using secure protocols
• Access Control: Limited employee access on need-to-know basis
• Regular Updates: Security measures reviewed and updated regularly
• Payment Security: We do not store complete payment card details

4. Information Sharing & Disclosure

We respect your privacy and do not sell your personal information. We may share information only in these circumstances:

4.1 Service Providers

• Shipping and logistics partners for order delivery
• Payment processors for transaction processing
• IT service providers for system maintenance

4.2 Legal Requirements

• Compliance with Indian laws and regulations
• Response to legal requests from authorities
• Protection of our legal rights
• GST and tax compliance requirements

4.3 Business Transfers

In the event of merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

5. Your Rights & Choices

You have the following rights regarding your personal information:

5.1 Access & Correction

• Request access to your personal information
• Request correction of inaccurate data
• Update your contact and delivery information

5.2 Deletion

• Request deletion of your personal data
• Note: Some information must be retained for legal compliance

5.3 Marketing Communications

• Opt-out of promotional emails
• Unsubscribe from WhatsApp updates
• Choose not to receive marketing calls

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites (social media, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.

8. Children's Privacy

Our services are not directed to children under 18 years. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (GST records, tax documents)
• Resolve disputes and enforce agreements
• Maintain business records as per Indian law

10. International Data Transfers

If you are ordering from outside India, your information may be transferred to and processed in India. We ensure appropriate safeguards are in place for such transfers.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Your Consent

By using our website and services, you consent to:

• Collection of your personal information as described
• Use of your data for the purposes stated
• Communication via email, phone, or WhatsApp for order-related matters

13. Contact Us About Privacy